Refund Policy

1. Eligibility for Refund

Refunds are considered only for services not delivered as per the agreed project scope, timelines, or quality standards outlined in the contract. Partial services or completed milestones are not eligible.

2. Service-Specific Refunds

For Workday, ERP, Cloud, or other IT consulting services, refunds are assessed based on the percentage of work completed and resources already allocated.

3. Refund Request Process

Clients must submit a written refund request via email within 15 business days from service delivery, including order details, contract reference, and reason for the refund.

4. Evaluation & Approval

Each request is reviewed by our project management and legal teams. Approval is granted only if the service clearly deviates from the agreed scope and no milestone has been completed satisfactorily.

5. Processing Time

Approved refunds are processed within 10–15 business days. Refunds are issued via the original payment method whenever possible.

6. Non-Refundable Items

Consultation hours already utilized, custom software developed per client requirements, and third-party service fees are non-refundable.

7. Dispute Resolution

In case of disagreements regarding refunds, Syncllusion Technologies will work with the client to provide suitable alternatives such as additional service hours, support, or partial credit.

8. Contact for Refunds

Clients can contact our support team at info@syncllusion.com or call +91 9152778896 for refund inquiries.

Last updated: August 2025